Courage Software
Thai Interactive Learning System Ver. 1.1
As any problem reports and suggestions come back we will try to include them here. If you would like anything added please use the feedback form page.
  1. Getting started
  2. Trouble-shooting sound problems
  3. Trouble-shooting display problems
  4. Working with Macs
  5. Working with Windows 98
Getting started The hardest part in any course is getting started. In addition to the built in tutorial we would like to offer an alternative lesson plan. clear.gif (98 bytes)Please click here to bring up a text file you can print out.
Trouble-shooting sound problems If you have no sound on any programs you will need to check the volume control in Windows and that your sound card is properly installed. If the sound works on other programs, but not on this one see below.

There are two common reasons for losing sound on the program. The most common is that the CD-ROM is not in the drive. Although the program installs to your hard disk, the sound files stay on the CD-ROM because of their size. If it is not in the drive, (or you have a CD drive problem), you will not get sound.

The second common problem is that the Wave file input to your sound card has been turned off by previous software. A quick check to see if this is the problem can be made by doing the following.
Use Windows Explorer, (Windows 95), or File Manager, (Windows 3.1), to look at the Thai CD. Open the "Sndthai" directory and double-click on any file ending in ".wav". A small window should open and the sound file played. At this point you should hear sound at your speakers. (If the small window doesn't open and you get an error message it indicates a bad Windows installation.)
If the sound file was played and you didn't hear the sound you will have to find the volume control/mixer program in your Windows installation. This tends to vary as some sound cards put their own programs in to do this job. A good place to start looking is under the Windows Accessories program group. You might find a volume control or a CD player program that gives you access to the mixer. Once you find it, see whether the "Wave" file input has been muted or not selected. Once this is corrected you should have sound.

Multiple CD drives in a system can cause problems as the program sometimes looks at the wrong drive. Put the CD into the other drive or swap drive letters if you have this problem.

Trouble-shooting display problems So far we have seen few display problems. Worth noting is that some early Toshiba Notebooks have non-standard Windows display drivers that can hang-up under Windows 3.1.
If you are not getting all the of the Thai Interactive screen on your monitor please make sure the font size setting is at 100% in display settings in the Windows 95 Control Panel. (Go to Control Panel, Display Settings, Font Size and Custom to see this. 100% is the normal default setting.)
If you are getting Window error messages while trying to use the Character Animation option in the Thai Characters section you probably have a bad Windows installation and will need to re-install it. A quick way to check this is as follows:
Use Windows Explorer, (Windows 95), or File Manager, (Windows 3.1), to look at the Thai CD. Open the "Video" directory and double-click on any file ending in ".avi". A small window should open and the video file played.  (If the small window doesn't open and you get an error message it indicates a bad Windows installation.)
Working with Macs Unfortunately the program used to build the Thai Interactive CD-ROM doesn't port to Macs easily so there will be no Mac version in the near future. However some of our customers are running it under Windows emulators on Macs. One of them reported it works well under the "SoftWindows" emulator except the microphone record option was not working.
Working with Windows 98 Please run the program from the Windows 98 start menu and not by clicking on the icon if you have the Explorer type desktop display.